Non-Reserved Tab View
Top  Previous  Next


The Non-Reserved view can show three different types of reservation records that are not actually "reserving" space. These can be:

Cancelled reservations (the customer cancelled a previously pending reservation)  
No-Show reservations (the customer did not cancel but did not show up)  
No-Stay reservations (the customer showed up but did not stay the night)  
Mistake reservations (the operator cancelled a reservation for some reason)  
Cancelled/Other reservations (cancelled or some other reason)  
Couldn't Book reservations (they tried to make a reservation but you were full so they won't wait).  
Waiting List reservations (you didn't have a place to put them yet but they still want to stay).  
Inquiry "reservations" (they just inquired but did not make a reservation).  

You can also show "All Not Reserved" to show all three types in one report. Both the color coding and the Status column will indicate which type they are.

Note that the date range can be applied to either the First Night of reservations (only showing reservations which start in the date range), or to reservations' entire stay (showing any reservations which include the date range). This is an option under the Options button so you can set it either way.

By default the display shows only Waiting List reservations, since those still have the potential of being turned into a booked reservation. Like the Unassigned view, this view defaults to a 1-month (31-day) date range so that you can check ahead and call customers if a site opens up. The other types are selected using the drop-down list on the right end of the controls above the grid.

The other types of non-reserved reports are mainly useful for historical purposes (e.g. to see if any reservations have been cancelled for the week, or how many couldn't be booked). They may also be useful if you want to "un-cancel" a reservation (the customer changed their mind), or if a couldn't-book customer calls back to see if anything opened up and you can book them now. You should change the status of the original reservation (through Reservation Details) rather than making a new reservation for the same customer.


Page URL http://CampgroundMaster.com/help/nonreserved.html

Campground Master Home