Adding Prompt when checking in reservations

Showing a "Rules" prompt when making a reservation.

Adding Prompt when making reservations

Color Schemes

Coloring the Rack dates for holidays

Color Schemes -- for new reservation types

Color coding special reservation types

Color Schemes example based on Reservation note

Changing a reservation's color if there's a note on it

Color-coding sites on the Rack

Color-coding the Sites on the Rack

Coloring empty sites for holidays

Coloring empty sites for holidays and site type

Dialog customizations - Date field with check box

Adding check-date fields to dialogs

Dialog customizations - Field validations

Forcing Reservation fields to be filled in
Forcing How-heard to be filled in

Dialog definitions - pick/selection lists

Adding custom pick-lists to dialogs

Dialogs

Enforce 3-day holiday weekend reservations

Dialogs - adding Check-in prompt

Showing a "Rules" prompt when making a reservation.

Dialogs - adding New Reservation prompt

Dialogs -- Reservation validations

Adding special reservation validations

Dialogs example (adding fields)

Adding new fields to the Customer Details dialog

Event example - log out

Automatic logout after 10 minutes
Automatic logout after 10 minutes, revisited

Events

Showing Reservation Details before check-in
Showing Customer Details during check-in

Events example

Keeping operators from closing the program

Forcing fields to be filled in

Forcing Reservation fields to be filled in
Forcing How-heard to be filled in

Forms

Fixing transaction overlaps on receipts
Adding "Due Back By" on custom receipts
Importing a 2-up ticket form

Forms - adding logos

Forms - removing standard fields

Adding a custom "Thank You" message on receipts

Forms example adding "Thank You"

Menus example

Adding right-click menu items for +1W and +1M

Number of Nights expression

Reporting occupancy by # campers on site

Occupancy report query

Queries

Reporting average nights stayed
Query customers excluded from E-mail

Query example

Rates based on Rig Type
Rates based on starting day
Rates based on linked reservations
Rates for last-minute reservations

Rate Condition

Scripts - Examples for reservation validations

Adding special reservation validations

Tab Views

Changing access levels for Tab Views
Alt-keys
Showing underlined letters for hot-keys

underlines missing

Showing underlines for hot-keys in XP
Android
Campground Master on your iPad, iPhone, or Android phone
Anti-spyare software
Neworking issues, Norton Firewall
Anti-virus software
Neworking issues, Norton Firewall
Apple iPad/iPhone
Campground Master on your iPad, iPhone, or Android phone
Arrivals Statistics Report

showing incorrect values

Occupancy and Availability reports incorrect
Auto-complete in Explorer
Internet Explorer Auto-complete Security
Automatic login
Disabling the login prompt
Auto-rates
Different rates by rig size

7th day free

Rates entry for 7th day free

Add-ons

Rates for monthly add-on charges

Add-ons (monthly)

Avoiding $0 charges

Will Rates changes affect all reservations?

Changes affecting prior reservations

Changing for new year

Changing rates for the new year

Holidays

Rates for holidays

When reservation made

Adding charges when a reservation is made
Availability

Printing a list of available sites

Printing a list of available sites
Availability of Sites
Room Availability Based on Pets
Availability Report

showing incorrect values

Occupancy and Availability reports incorrect

- B -

Backing up
Solving backup "temporary file" errors, XP
Solving backup "temporary file" errors, Vista
Backing up to CD-RW (re-using disks)
Re-using a CD-RW for backup
Backing up your data
How good is your backup process?
Backup

Restoring

Recovering from a corrupt or missing database

Zip drives

Using a Zip drive for backup
Backup databases
Opening an old backup for review
Backup the data to another computer
Copying Campground Master to another computer
Backups

Filenames with dates

Backup files won't accept the date
Balance Charges & Payments report
"Balance" report showing strange dates
Balance due on check-out
Handling reservations with a balance due
Balance transfers
Keeping a customer deposit or overpayment for future stays
Bar codes

printing

Handling POS sales for items without bar codes
Batch Printing
Quickly printing window tags for all arrivals
Beginning computer users
The Newbie Club
Bounced checks
Handling a returned (bounced) check

- C -

Canceling

After checkout

Canceling after Checked Out
Cancelled reservations

cleaning up

Cleaning up cancelled reservation charges

Finding / listing

Finding cancelled reservations
Can't start the program
What to do if Campground Master won't start
Capitalizing names
Automatic capitalization of names
Capterra
Capterra Reviews -- post your review of Campground Master
Cash Drawer

Open automatically

Open the cash drawer automatically without printing

Settings

Open the cash drawer automatically without printing

setup

Receipt Printer and Cash Drawer Setup

USB

USB Cash Drawers and Pole Displays
Cashing a customer check
Cashing a customer's check
CD-RW & CD-R backups
Re-using a CD-RW for backup
Changing customers
Changing the customers in group reservations
Changing Master computers
Changing network "Master" computers
Changing prices at check-out
Changing the price of an item at check-out
Changing sites without splitting
Moving sites without splitting
Charges

Taxable vs non-taxable

Avoiding tax on certain fees

When to add

Adding charges when a reservation is made
Check In/Out times (changing)
Changing the Check-In and Check-Out Times
Check out all at once
Checking out multiple at once
Checked Out

how to fix

Fixing a checked out reservation
Checked out reservations on the Rack
Viewing checked-out reservations on the Rack
Checking in
Showing Customer Details during check-in
Checking out

Balance due handling

Handling reservations with a balance due

clearing site early

Clearing a site due to early departure

Faster methods

Faster check-outs with a hot-key

with a balance

Checking out a customer with a balance

with a balance)

Checking out with a balance
Checking out with transactions
Speeding up check-outs with transactions
Close

Event to keep non-managers from closing program

Keeping operators from closing the program
Color Key

Adding new reservation types

Color coding special reservation types
Color Schemes

Example for new reservation types

Color coding special reservation types

Example of Reservation note

Changing a reservation's color if there's a note on it

Holidays and site types

Coloring empty sites for holidays and site type

Holidays on Rack

Coloring the Rack dates for holidays
Colors

Owners when here

Different color on the Rack for owners when here
Computer basics
The Newbie Club
Computer support
Computer Tech Support Services
Configration Settings file
What to do if Campground Master won't start
Confirmation E-mails sent
Tracking E-mail confirmations sent
Confirmation letter

Different text per site

Putting different text on confirmation letters

Hiding site number

Hiding the site number on confirmations

Remove site number

Removing site number from confirmations
Confirmation number

Find by

Searching by Confirmation number
Confirmations

Charges not staying in

Charges don't stay in when doing a confirmation
Connection problems (networking)
Solving network synchronization troubles
Copy data to another computer
Copying Campground Master to another computer
Credit card number on receipts
Printing the credit card number on receipts
Credit cards

Beware of claims

Beware of credit card company claims

Correcting errors

Correcting processed credit card payments

CVC / CVV2 code

Entering the credit card security code (CVV2 or CVC)

CVV2 and CVC codes

Entering credit card security codes

Diner's club

New Diner's Club / Mastercard rules

Disabling entry fields

Disabling the credit card information

duplicate charges (avoiding)

How to avoid duplicate credit card charges

duplicate charges (using)

How to keep duplicate credit card charges from being rejected

Enter without processing

Entering credit card payments without processing

Entering cards already processed

Correcting processed credit card payments

entering info without payment

Entering credit card information without a payment

Hiding previous card numbers

Credit Cards shown after 4.3.8 update

IC Verify issues

IC Verify version 4.0.4 issues

Masking (viewing unmasked)

Viewing the full credit card number

MasterCard / Diner's Club

New Diner's Club / Mastercard rules

Not-present fees

Partial refunds to a credit card

Partial refunds

PCI Compliance

CVV code entry field missing
PCI Compliance
PCI compliance changes

Processing Setup

Correcting processed credit card payments

Quicker payment entry

Quicker credit card payments

Recording card information

Recording a customer's credit card
Entering credit card security codes

Requirements

Beware of credit card company claims

Retrieving Previous

Retrieving credit card information

Security

Retrieving credit card information

security code

Entering the credit card security code (CVV2 or CVC)
Entering credit card security codes

Security of information

Are credit card details secure?

Swiped vs non-swiped

Transaction fees

Adding new fields to the Customer Details dialog

Viewing credit card info

Viewing manually entered credit card info
Customer balance not matching Reservation balance
Resolving customer balances not matching reservation balances
Customers

Adding fields to dialogs

Alphabetical listing

Alphabetical listing of all customers

Auto-capitalization

Automatic capitalization of names

Balances

Resolving customer balances not matching reservation balances

Changing field names

Changing customer field names

Credits

Using Discount Fields for Other Things
Special One-time Discounts

Discounts

E-mail list

Creating a list of customer's E-mails

E-mailing

Software for E-mailing to Your Customer List

Exclude from E-mail

Query customers excluded from E-mail

Find by phone number

Looking up customers by phone number

Guarantee with credit card

Recording a customer's credit card
Entering credit card security codes

Merge (from alphabetical listing)

Alphabetical listing of all customers

Notes

Keeping Reservation Notes separate from Customer Notes

Previous balances

Pre-dating transactions and previous customer balances

Reporting balance due

Showing all customers with a balance due

Reporting Credits

Showing Customer Details during check-in

Showing details on check-in

Transactions

Resolving customer balances not matching reservation balances

- D -

Data entry

capitalization

Automatic capitalization of names

Site numbers

Select a site by typing the site number
Data Fields

Changing names

Changed field name but dialog label didn't change
Changing customer field names
Database

Backing up

How good is your backup process?

Backup to CD-RW (re-using disks)

Re-using a CD-RW for backup

Default location

How can I get it to remember by database?

Move to Public Documents

Moving the database to public documents

Opening a backup

Opening an old backup for review

Purging tips

Using Purge to shrink the database

Save button disabled

The Save button is always greyed out

Training with the demo

Using the demo to train people

Orphaned Transactions

Resolving customer balances not matching reservation balances
Database recovery
Recovering from a corrupt or missing database
Dates

Setting "Today"

Rack is starting on an old date
Deluxe RV (changing the name)
Changing "Normal RV", etc to something else
Demo

Deleting

Deleting the Demo
Demo database
Using the demo to train people
Departures Statistics Report

showing incorrect values

Occupancy and Availability reports incorrect
Deposit transfer
Keeping a customer deposit or overpayment for future stays
Deposits

Credit Card CVC code

CVV code entry field missing

Reporting

Getting a List of Advance Deposits
Deposits Due report
Reporting people with deposits due
Deposits for keys and security
How to handle key deposits
Dialog definitions

Example for reservation validations

Adding special reservation validations
Dialogs

Adding Check-in prompt

Showing a "Rules" prompt when making a reservation.

Adding New Reservation prompt

Customer Details customization example

Adding new fields to the Customer Details dialog

Customizations

Enforce 3-day holiday weekend reservations

Date fields with check box

Adding check-date fields to dialogs

Pick Lists

Adding custom pick-lists to dialogs

Selection lists

Adding custom pick-lists to dialogs
Diner's Club cards
New Diner's Club / Mastercard rules
Direct to Port

Moving the paper up

Receipt printer not moving paper up far enough

Receipt printing

Receipt printer not moving paper up far enough
Discounts

Missing taxes

Some taxes missing on Discounts

One-Time Specials

Special One-time Discounts

Remembering

Using Discount Fields for Other Things
Special One-time Discounts

Reporting receipts by discount used

Reporting Receipts by Discount Used
Dymo label printers
Printing single labels on a Dymo label printer
Dynamic IP address
Networking through a dynamic internet IP address

- E -

Electric meters

Correcting readings

Correcting previous meter readings

disabling reports

Entering old electric readings

Entering old readings

Fixing readings

Fixing an electric meter reading

Wrap-around

Handling different numbers of digits on meters
E-mail

Batch Sending

Software for E-mailing to Your Customer List

Confirmations sent

Tracking E-mail confirmations sent

Customer E-mail list

Creating a list of customer's E-mails

List of Checked In reservations

Getting an E-mail list of people checked in

Spamming (avoiding)

Software for E-mailing to Your Customer List

Clickable web link

Getting clickable links in confirmation letters

Error reply

SMTP E-mail error mesages
Epson printers
Printer Recommendations
Error restoring from floppy disks
Error when restoring from floppies
Event Actions

Log out after 10 minutes

Automatic logout after 10 minutes
Automatic logout after 10 minutes, revisited

Show Reservation Details before Checkin

Showing Reservation Details before check-in
Events
Showing Customer Details during check-in
Exchanging money
Cashing a customer's check
Exit

Event to keep non-managers from closing program

Keeping operators from closing the program
Export to Web

Changing "My Park"

Changing "My Park" on the web vacancy grid

Example web form

Web form example with parsing rules

Javascript for link parameters

Integrating the Vacancy Grid with your reservation form

Park name

Export to Web, fixing the Park name
Exporting

Vacancy Grid variables

Sample Javascript to insert form values (copy)

Web page Javascript example

Sample Javascript to insert form values (copy)
Expressions

Text parsing change

Expression text parsing change in version 4.2

- F -

File

Open default database

How can I get it to remember by database?

Save

The Save button is always greyed out

Dates in the name

Backup files won't accept the date
Fill indicators on maps
Using a 'Fill' indicator on the map
Find all customers
Alphabetical listing of all customers
Find Customer

phone numbers

Phone number on "Find Customer" results
Find Customer by phone number
Looking up customers by phone number
Find Reservation
Find and fix reservations with missing How-Heard info
Reporting reservations staying less than full month
Firewall software
Neworking issues, Norton Firewall
Firewall Configuration for Networking
for names
Reservation shows unpaid (red) on the Rack
Forms

Adding logos

Adding "Due Back By" on custom receipts

End-of-period text

Example adding "Thank You"

Adding a custom "Thank You" message on receipts

importing samples

Importing a 2-up ticket form

Number of transactions

Fixing transaction overlaps on receipts

removing fields from standard receipts

Correcting previous meter readings

Removing from receipts list

Removing unused receipt formats
Free stay

showing unpaid

Free stays show past due
Friend Communications
Friend Communications Enhancements On The Way
Fuel sales
Reader Comments

- G -

Gas meters

Correcting readings

disabling reports

Deleting some sites from a group

Wrap-around

Handling different numbers of digits on meters
Gasoline sales
Reader Comments
Getting Support
Support updates -- Daylight Savings Time - or not!
Gift certificates
Handling Gift Certificates
Google

Maps and satellite images

See your park from space!
Group Mail
Software for E-mailing to Your Customer List
Group reservations

Change customers

Changing the customers in group reservations
Groups

Deleting some sites

Different Dates

Linked members staying different lengths of time
Guarantee Info
Entering credit card information without a payment
Guarantee with credit cards
Recording a customer's credit card
Entering credit card security codes
Guaranteeing

Credit Card Info

Retrieving credit card information
CVV code entry field missing

- H -

Hand-held computers
Campground Master for Hand-helds
Handicapped access
Selecting a Handicapped site for a reservation
Hardware

Touch-screen monitors

Using a touch-screen monitor
Hewlett Packard printers
Printer Recommendations
Holiday 3-day minimums
Enforce 3-day holiday weekend reservations
Holiday dates on Rack
Coloring empty sites for holidays and site type
Holidays

coloring on the Rack

Coloring the Rack dates for holidays
Hot-keys
Showing underlined letters for hot-keys

underlines missing

Showing underlines for hot-keys in XP
How Heard

avoiding or finding blank entries

Find and fix reservations with missing How-Heard info
How-Heard

Report showing incorrect values

Occupancy and Availability reports incorrect
HTML (Exporting to

Javascript example)

Sample Javascript to insert form values (copy)

- I -

IC Verify

duplicate charges (avoiding)

How to avoid duplicate credit card charges

duplicate charges (using)

How to keep duplicate credit card charges from being rejected

Enter payment already processed

Entering credit card payments without processing
IC Verify issues
IC Verify version 4.0.4 issues
Infacta Group Mail
Software for E-mailing to Your Customer List
INI file
What to do if Campground Master won't start
Internet

networking with dynamic IP

Networking through a dynamic internet IP address

auto-complete

Internet Explorer Auto-complete Security
Inventory

Flexible pricing

Changing the price of an item at check-out

transaction field

Optimization for busy POS environments
Inventory items missing for sales
POS - Some items not showing up
Invoices

"Receipt #"

Changing "Receipt #" on invoices
Iomega Zip drives
Using a Zip drive for backup
iPad/iPhone
Campground Master on your iPad, iPhone, or Android phone

- J -

Javascript
Sample Javascript to insert form values (copy)

Export to Web parameters

Integrating the Vacancy Grid with your reservation form

- K -

Key deposits
How to handle key deposits

- L -

Labels

Printing in last name order

Printing labels in Last Name order

Printing single labels

Printing single labels on a Dymo label printer
Landscape orientation
Printing in Landscape Orientation
Lexmark printers
Printer Recommendations
Linked Reservations
Adding multiple sites as non-synchronized
Making a new reservation that moves during the stay

Different dates

Sub-members

Getting to transactions on a linked reservation

Transactions

turning off

Turning off the Reservation Linking

unlinking

Unlinking a reservation
Links to web pages in E-mail
Getting clickable links in confirmation letters
Log files
What to do if Campground Master won't start
Log out after 10 minutes
Automatic logout after 10 minutes
Automatic logout after 10 minutes, revisited
Login

Disabling the prompt

Disabling the login prompt
LogMeIn
Campground Master on your iPad, iPhone, or Android phone
Logos on receipts
Adding a logo to your receipts

- M -

Mailing Lists

Filtering

Mailing List for last season's campers

Previous customers

Mailing List for last season's campers
Maintenance

Back up

Solving backup "temporary file" errors, XP
Solving backup "temporary file" errors, Vista
Make site unavailable

many sites/days at once

Blocking sites for many days at once
Map

Color settings

Showing the unpaid status on Map indicators

New Reservation dates

Carrying the Rack dates into New Reservation

Options

Showing the unpaid status on Map indicators

Right-click

Are you using right-click effectively?

using dates for new reservation

Use map dates when making reservations

Brief overview

How to set up a Map (a brief overview)

Fill indicator tips

Using a 'Fill' indicator on the map

On Google.com

See your park from space!
Masked credit cards
Viewing the full credit card number
McAffee software
Neworking issues, Norton Firewall
Menus

Right-click menu example

Adding right-click menu items for +1W and +1M
Merchandise sales

Adding to reservations

Merchandise sales
Merging Customers
Alphabetical listing of all customers
Meter readings

Entering old readings

Entering old electric readings

Right-click

Are you using right-click effectively?
Meters

Correcting previous readings

Correcting a previous meter reading

Correcting readings

Correcting previous meter readings

Digits for wrap-around

Handling different numbers of digits on meters

Disabling reports

Fixing an electric meter reading

Fixing readings

Wrap-around

Handling different numbers of digits on meters
Misc Income on Shift report
Misc. Income not on Shift Report
Missing Transactions (printed receipt)
Clerk Can Cancel a Completed Sale
Mobile phones
Campground Master on your iPad, iPhone, or Android phone
Monthly

Reporting due

Finding out when Monthlies are due to pay

Add-ons

Rates for monthly add-on charges
Moving reservations
Making a new reservation that moves during the stay
Moving sites during stay
Creating split reservations on separate sites
Moving the database
Moving the database to public documents

- N -

Networking

Can't connect - workstation already in use

Resolving "Workstation already in use" network errors

Changing Master computers

Changing network "Master" computers

Delay problems

Solving network synchronization troubles

Dynamic internet IP address

Networking through a dynamic internet IP address

Error due to Winsock

Networking errors caused by WinSock problems

Firewalls

Firewall Configuration for Networking

Master computer failure

Changing network "Master" computers

Optimization

Networking optimization tips

Port forwarding

Port Forwarding help

Problems connecting

Solving network synchronization troubles

Router

Port Forwarding help

Security software

Neworking issues, Norton Firewall

Setup errors

Top 5 Networking Errors

Speed issue with POS

Optimization for busy POS environments

Static IP

Networking - How to set up a static IP address

Synchonization problems

Solving network synchronization troubles

Through internet

Port Forwarding help

Time Zone differences

Synchronize your Time Zones

Wireless

Networking optimization tips

Workstation already in use

Resolving "Workstation already in use" network errors
New Reservation
How to quickly select dates for short-term stays

Quick-prefs

Adding options like 50A to New Reservation
Newbie Club
The Newbie Club
Neworking

Using a client offline

Using a network client offline for extended periods
Newsletters

# 2

# 3

# 4

# 5

# 6

# 7

# 8

# 9

#10

#11

#12

#13

#14

#15

#16

#17

#18

#19

#20

#21

#22

#23

#24

#25

#26

#27

#28

#29

#30

#31

#32

#33

#34

#35

#36

#37

#38

Contents
No Site explanation
"No Site" cells on the Rack
Getting rid of "No Site" for Waiting Lists
Non-numbered sites
Handling non-site rentals like storage
Non-Synchronized Reservations
Adding multiple sites as non-synchronized
Normal RV (changing the name)
Changing "Normal RV", etc to something else
Norton Internet Security
Online Reservations and Norton
Norton software
Neworking issues, Norton Firewall
Notes

field length

How long is the Notes field

popping up a message

Reader Comments
Novice users
The Newbie Club
NSF checks
Handling a returned (bounced) check

- O -

Occupance Report

showing incorrect values

Occupancy and Availability reports incorrect
Occupancy

Average stay

Reporting average nights stayed
Occupancy report by # people
Reporting occupancy by # campers on site
On Site

Adding # of Nights

Online Reservations and Norton

Showing all reservations for the season

Reporting all reservations for the season
On Site report
Reporting rates & balances
Online reservations
Friend Communications Enhancements On The Way

Receiving problems (due to Norton)

Use it to save time

Avoiding accidental program closure

Web vacancy grid site name

Export to Web, fixing the Park name
Operators

Access levels

Acess Levels

Disabling "Delete" for Reservations

Deleting

Deleting old Operators

Disabling login prompt

Disabling the login prompt

Keep non-managers from closing program

Keeping operators from closing the program

showing transactions

Showing all transactions an operator made

Tab View access

Changing access levels for Tab Views
Owner Reservations
Different color on the Rack for owners when here

Can't check in

Owners can't be checked in

- P -

Paid Out transactions
Entering "Paid Out" transactions
Paid-through date

for free stays

Free stays show past due
Paint Shop Pro image software
Using a 'Fill' indicator on the map
Pair.com
Web site services
Palm version
Campground Master for Hand-helds
Park Setup

Parks (ticket form notes)

Adding notes to the Ticket Form receipt
Payment Methods

Splitting

Splitting a payment between payment methods
Payment transfer
Keeping a customer deposit or overpayment for future stays
Payments

Categorizing

Receipts by Category report adjustments

Credit Card CVC code

CVV code entry field missing

Disabling credit card info

Disabling the credit card information

Entering multiple types

Entering payments of two different types

Gift certificates

Handling Gift Certificates

Split payment methods

Splitting a payment between payment methods
Payments Due
Showing upcoming payments due

Customer Credit Report

Auto-printing POS receipts only for credit card sales

Monthlies

Finding out when Monthlies are due to pay
PCI compliance
PCI Compliance
PCI compliance changes

Credit Cards

CVV code entry field missing
PDA version
Campground Master for Hand-helds
Phone number lookup
Looking up customers by phone number
Pick Lists on custom dialogs
Adding custom pick-lists to dialogs
Pole display

USB

USB Cash Drawers and Pole Displays
Port forwarding
Port Forwarding help
POS

Adding to reservations

Merchandise sales

Auto-printing only for credit card sales

Cash Drawers

USB Cash Drawers and Pole Displays

Changing prices

Changing the price of an item at check-out

Customer sales on account

How to do an "on account" sale

Dedicated workstation

Limiting a workstation to Point of Sale use

Fuel sales idea

Optimization for busy POS environments

Inventory item transactions field

Inventory missing

POS - Some items not showing up

Inventory total value

Handling POS sales for items without bar codes

Items without bar codes

On account sales

How to do an "on account" sale

Pole displays

USB Cash Drawers and Pole Displays

Reporting

Reporting POS sales separate from rentals

Sales reports

POS monthly sales report

Showing customers with a balance

Showing all customers with a balance due

Speed issues

Optimization for busy POS environments

Touch-screen monitors

Using a touch-screen monitor

data entry / lookup

Zip and Postal Code entry
Preferences for reservations
Adding options like 50A to New Reservation
Print only some transactions
Printing only some transactions
Printer Setup
Installing a new printer
Printers
Printer Recommendations

Installing a new one

Installing a new printer

Vista compatibility

Windows Vista Compatibility
Printing

3" receipts

Use a 3" receipt printer for small receipts

Dymo labels

Printing single labels on a Dymo label printer

font (text) size on reports

Changing Font Size for Reports

Landscape mode

Printing in Landscape Orientation

Printer recommendations

Printer Recommendations

Rack view (partial)

Printing the Rack

Receipt formats list (shortening)

Removing unused receipt formats

Receipt printer is slow

Receipt printer running slow

Receipts - only some transactions

Printing only some transactions

Sorting lists / labels

Printing labels in Last Name order

Tab views (access levels)

Changing the access level for printing tab views

Text too small

Printing a report with readable text
Printing bar codes
Handling POS sales for items without bar codes
Printing labels in last name order
Printing labels in Last Name order
Printing too small
Printing a report with readable text
Program won't start
What to do if Campground Master won't start
Propane -- can't select
Why can't I select "Propane"?
Propane sales
Reader Comments
Protected Storage Passview program
Internet Explorer Auto-complete Security
Purging old records
Using Purge to shrink the database

- Q -

Qty on New Reservation dialog
Adding multiple sites as non-synchronized
Queries

Adding Rack columns

Adding a column to the Rack View

Adding to tab views

Adding fields to the Arrivals tab view

Examples

Query customers excluded from E-mail

Importing Samples

Reporting average nights stayed

Inventory total value example

Number of Nights expression

"No Site" cells on the Rack
Getting rid of "No Site" for Waiting Lists

Sample occupancy report

Reporting occupancy by # campers on site
QuickBooks

Charges reporting

Adding charges when a reservation is made
Quick-prefs
Adding options like 50A to New Reservation
Quote/Confirmation

Transactions not ssaved

Charges don't stay in when doing a confirmation

- R -

Rack

"No Site"

Adding site columns

Adding a column to the Rack View

Checked-out reservations

Viewing checked-out reservations on the Rack

Color-coding sites by type ,etc

Color-coding the Sites on the Rack

Coloring for holidays

Coloring the Rack dates for holidays

coloring holidays and site types

Coloring empty sites for holidays and site type

Colors for weekends

Changing the colored weekend columns

Hiding from POS clerks

Limiting a workstation to Point of Sale use

hiding some sites

Hiding some sites from the Rack

List of available sites

Printing a list of available sites

Marking sites for special use

New Reservation dates

Carrying the Rack dates into New Reservation

Printing part of it

Printing the Rack

Red text

Reservation shows unpaid (red) on the Rack

Right-click menu customization

Adding right-click menu items for +1W and +1M

showing longer names

Showing longer names on the Rack

Showing more days

Showing more dates in the Rack

Sites order

Rates entry for 7th day free

Starting on an old date

Rack is starting on an old date
Rate codes

reporting

Reports with the Rate Code
Rates

50A

Setting up rates for 50A

7th day free

Adding printed memos

Adding printed memos to Auto-Rates

Add-ons (monthly)

Rates for monthly add-on charges

Add-ons resulting in $0 charges

Different rates by rig size

Auto-rates

Avoiding $0 charges

Rates based on linked reservations

based on lined reservations

by Rig Type

Rates based on Rig Type

by starting day

Rates based on starting day

Changes affecting prior reservations

Will Rates changes affect all reservations?

Changing for new year

Changing rates for the new year

Deposits for keys and security

How to handle key deposits

free stays

Free stays show past due

Fuel sales idea

Handling Gift Certificates

Gift certificates

Increases

Increasing rates for next year

Key deposits

How to handle key deposits

last-minute surcharge

Rates for last-minute reservations

Per-person camping rates

Per-person camping rate

Reporting

Reporting by Rate type
Reporting by Rate

Rig length specific

Different rates by rig size

Seasonal

Handling seasonal campers

Security deposits

How to handle key deposits

special cases

Handling special-case rates

Special Dates vs Season Dates

Rates for holidays

Transaction reporting

Reports with the Rate Code

Examples (Newsletter)

Rate Setup Examples

Holiday rates not working

Rates for holidays
Ratings

Site attribute fields

Selecting a Handicapped site for a reservation
Receipt Printer
Use a 3" receipt printer for small receipts

setup

Receipt Printer and Cash Drawer Setup

Vista compatibility

Windows Vista Compatibility
Receipts

"Receipt #"

Changing "Receipt #" on invoices

2-up ticket form

Importing a 2-up ticket form

3" receipt bottom cut off

Receipt printer not moving paper up far enough

3" receipt printing is slow

Receipt printer running slow

Adding graphic logos

Changing Additional Notes on the Ticket Form

Additional Notes

Bottom text overwritten

Receipt transactions overwriting the bottom text

Check In.Out times

Changing the Check-In and Check-Out Times

Credit card number

Printing the credit card number on receipts

Customizing with "Thank You"

Adding a custom "Thank You" message on receipts

End-of-period text

Adding "Due Back By" on custom receipts

First/Last night (removing)

Removing unused receipt formats

Formats (removing some)

Graphics

Logos

Moving receipt heading for window envelopes

Move company heading

Multiple pages

Receipt transactions overwriting the bottom text

Notice message cut off

Ticket form missing the guest signature

Park information

Adding E-mail and phone information to receipts

Printing memos

Adding printed memos to Auto-Rates

printing multiple

Quickly printing window tags for all arrivals

Printing only for credit card sales

Auto-printing POS receipts only for credit card sales

Printing only some transactions

Removing fields

Showing the year on receipts

Showing the year

Site shown for split reservations

Split reservation receipts, wrong site

Ticket Form "guest signature" cut off

Ticket form missing the guest signature

Ticket Form notes

Adding notes to the Ticket Form receipt

Transactions too long

Receipt transactions overwriting the bottom text
Fixing transaction overlaps on receipts

Using window envelopes

Moving receipt heading for window envelopes

with running totals

Receipts with running totals
Receipts by Category
Receipts by Category report adjustments
Refunding key deposits
Speeding up check-outs with transactions
Refunds

Allowing clerks to do refunds

Allowing clerks to refund partial stays

Miscellaneous

Miscellaneous refunds from the cash drawer

Partial refunds

Partial refunds to a credit card
Registry Settings
What to do if Campground Master won't start
Reminders
Reader Comments
Remote access
Port Forwarding help
Reports

Advance Deposits

Reporting all reservations for the season

All reservations for the season

Annual receipts

Reporting annual receipts

Arrivals

Report the number of reservations last year

Average length of stay

Reporting average nights stayed

Balance charges & payments

"Balance" report showing strange dates

Balancing the cash drawer

Reporting daily receipts

by Rate

Reporting by Rate

Cancelled reservations

Finding cancelled reservations

Cusomer Credits

Showing all customers with a balance due

Customer with a balance

Customers by record ID

Printing all customers by record ID

Daily receipts

Reporting daily receipts

Deposits

Reporting people with deposits due

Deposits due

E-mail list

Getting an E-mail list of people checked in

E-mails sent

Tracking E-mail confirmations sent

Find Reservation

Reporting reservations staying less than full month

font (text) size

Changing Font Size for Reports

Housekeeping with customer names

Housekeeping report with names

Income by site

Reporting the amount received for each site

Incorrect values (fixing)

Occupancy and Availability reports incorrect

Inventory total value

Meters (disabling)

Viewing the notes entered for Misc. transactions

Misc Income & Expense notes

missing pages

Missing pages on a report

Negative totals on transaction reports

Negative totals for transactions

Number of reservations last year

Report the number of reservations last year

Occupancy by # people

Reporting occupancy by # campers on site

Payments Due

Showing upcoming payments due

POS sales vs camping

Reporting POS sales separate from rentals

Printed text too small

Printing a report with readable text

Printing a list of available sites

Rates

Reports with the Rate Code
Reporting by Rate type

Receipts by Category

Receipts by Category report adjustments

Receipts by Discount

Reporting Receipts by Discount Used

Reservation rates & balances

Reporting rates & balances

Reservations

Reporting reservations staying less than full month

Reservations for a site

Getting a history report for a site

reservations made

Printing a report of reservations made each day

Reservations made in a time period

Reporting the number of reservations made

Sales Tax collected

Reporting taxable sales

Site history

Getting a history report for a site

Tax categories

Transaction Categories for Taxes

Taxable Sales

Reporting taxable sales

Transaction details

Showing detailed transaction amounts for reports

transaction details with first names

Adding first names to transaction reports

Transaction Filtering

Showing all transactions an operator made

Transactions by operator

Transactions detail

Getting back to the Transactions detail

Waiting Lists

Sorting Waiting Lists by Date Added
Reservation balance not matching Customer balance
Resolving customer balances not matching reservation balances
Reservation Type

Setting the default

Changing the default reservation type
Reservations

Adding charges

Adding charges when a reservation is made

Adding multiple sites

Adding multiple sites as non-synchronized

Adding Prompt when checking in reservations

Showing a "Rules" prompt when making a reservation.

Adding Prompt when making reservations

Adding special validations

Adding special reservation validations

Advance Deposits

Making use of sites when the annual leaser is away

Annual/Seasonal leasers

Auto-Calculate multiple

Seeing/adding auto-charges for all future reservations

Auto-rates

Adding charges when a reservation is made

Balances

Resolving customer balances not matching reservation balances

Cancel after check-in

Canceling a reservation that's already checked in

Canceling after checkout

Canceling after Checked Out

Cancelled

Finding cancelled reservations

Cancelled (cleaning up)

Cleaning up cancelled reservation charges

Changing First Night after check-in

Changing the First Night after check-in

Changing Sites

Show Available not showing all sites

Changing to non-synchronized

Changing synchronized to non-synchronized

Check out all at once

Checking out multiple at once

Check out quickly

Faster check-outs with a hot-key

Checked out on Rack

Viewing checked-out reservations on the Rack

Checking In

Showing Reservation Details before check-in
Showing Customer Details during check-in

Checking out (w/balance)

Checking out a customer with a balance

Checking out early

Checking out early (without a refund)
Checking out with a balance

Checking out w/balance

Handling reservations with a balance due

Checking out with a balance

Clearing off a site

Clearing a site due to early departure

Color based on Notes

Changing a reservation's color if there's a note on it

Colors for new reservation types

Color coding special reservation types

Confirmation letter

Hiding the site number on confirmations

Conflict when moving sites

Moving sites without splitting

Credit Card Info

Retrieving credit card information
CVV code entry field missing

Customer lookup by phone number

Looking up customers by phone number

Default type

Changing the default reservation type

Delete

Disabling "Delete" for Reservations

Deleting some group sites

Deleting some sites from a group

Deposits

Using Discount Fields for Other Things
Special One-time Discounts

Discount Used

E-mail list

Getting an E-mail list of people checked in

Find

Find and fix reservations with missing How-Heard info

Find by confirmation #

Searching by Confirmation number

Find by phone number

How to find a reservation by phone number

Find cancelled

Finding cancelled reservations

Forcing fields to be filled in

Forcing Reservation fields to be filled in
Forcing How-heard to be filled in

Groups

How to quickly select dates for short-term stays
Changing the customers in group reservations

Guarantee with credit card

Recording a customer's credit card
Entering credit card security codes

Guaranteed (swipe credit card)

Multiple groups on one site

Guests on site

Handicapped sites

Selecting a Handicapped site for a reservation

Holiday 3-day minimums

Enforce 3-day holiday weekend reservations

How Heard

Find and fix reservations with missing How-Heard info

Linked

Adding multiple sites as non-synchronized

Linked master

Switching linked masters on split reservations

Linked site deletion

Deleting some sites from a group

Linked w/different dates

Making a new reservation that moves during the stay

Linking

Linking - turning off

Turning off the Reservation Linking

made today

Printing a report of reservations made each day

Making sure all fields filled in

Changing the default reservation type

Monthly

Moving sites

Making a new reservation that moves during the stay

Moving to a new site

Moving sites without splitting

Moving without splitting

Moving sites without splitting

Multiple sites

Making a new reservation that moves during the stay

Multiple vehicles

Multiple groups on one site

New Reservation dates

Carrying the Rack dates into New Reservation

Non-Synchronized

Adding multiple sites as non-synchronized

Notes

Keeping Reservation Notes separate from Customer Notes

Notes length

How long is the Notes field

Online

Friend Communications Enhancements On The Way

Owner color coding

Different color on the Rack for owners when here

Owner reservation type

Owners can't be checked in

Owner type for special events

Marking sites for special use

Owners

Making use of sites when the annual leaser is away

Paid Through

Reservation shows unpaid (red) on the Rack

Preferences

Selecting a Handicapped site for a reservation
Adding options like 50A to New Reservation

Preventing on past dates

Preventing reservations on past dates

Quick-prefs

Adding options like 50A to New Reservation

Reporting all for the season

Reporting all reservations for the season

Reporting average stay

Reporting average nights stayed

Reporting Deposits

Reporting people with deposits due

Reporting deposits due

Reporting how many made

Reporting the number of reservations made

Reports

Reporting reservations staying less than full month

Retrieve Online (problems due to Norton)

Online Reservations and Norton

Rig Length

Selecting sites by rig length

Rig length limitation

Rig Size is not limiting the sites shown

Right-click

Are you using right-click effectively?

Search by phone number

How to find a reservation by phone number

Seasonal

Making use of sites when the annual leaser is away
Handling seasonal campers

Seasonals

Owners can't be checked in

Selecting dates and sites

How to quickly select dates for short-term stays

Selecting sites

Selecting sites by rig length

Show appropriate sites

Automatically selecting appropriate sites

Show details before checking in

Showing Reservation Details before check-in

Site number entry

Select a site by typing the site number

Site on split receipts

Split reservation receipts, wrong site

Split - fixing split method

Fixing an incorrect Split

Split and re-combining

Re-combining split reservations

Split during stay

Creating split reservations on separate sites

Splitting

Switching linked masters on split reservations
Fixing lost transactions after a split

Splitting (undo)

How to un-split a reservation

Sub-members

Swapping sites when nothing is available

Swapping Sites

Switching linked masters

Switching linked masters on split reservations

Two on one site

Multiple groups on one site

Undo a check-out

Fixing a checked out reservation

Unlinking

Unlinking a reservation

using map dates

Use map dates when making reservations

Waiting List

Getting rid of "No Site" for Waiting Lists
Reset/Today not working
Rack is starting on an old date
Restore database to another computer
Copying Campground Master to another computer
Restoring

Old backup

Restoring from an old backup on purpose

Error with floppy disks

Error when restoring from floppies
Restoring from a database error
Recovering from a corrupt or missing database
Returned checks
Handling a returned (bounced) check
Reverting to an old database
Restoring from an old backup on purpose
Rig length
Selecting sites by rig length

Rates by

Different rates by rig size

Selecting sites

Rig Size is not limiting the sites shown
Right-click
Are you using right-click effectively?

Adding functions

Adding right-click menu items for +1W and +1M
Router configuration
Port Forwarding help
RV Park reviews
RV Park Reviews -- See what others think

- S -

Sales Entry

Inventory missing

POS - Some items not showing up
Sales tax

Avoiding tax on certain categories

Avoiding tax on certain fees

reporting

Reporting the amount of taxable sales and tax collected
Sales tax reporting
Reporting taxable sales
Sample database for training
Using the demo to train people
Satellite Friendly parks
Is your park Satellite Friendly?
Save button greyed out
The Save button is always greyed out
Scripts

Examples for reservation validations

Adding special reservation validations
Searching by confirmation #
Searching by Confirmation number
Seasonal campers
Handling seasonal campers
Security

Internet Explorer auto-complete

Internet Explorer Auto-complete Security
Security deposits
How to handle key deposits
Selecting sites by rig length
Selecting sites by rig length
Setup

Networking errors

Top 5 Networking Errors

Rates add-ons (monthly)

Rates for monthly add-on charges

Taxes

Tax rate changes (e.g. new HST tax)

Taxes by charge category

Avoiding tax on certain fees
Shift Report

Misc Income

Misc. Income not on Shift Report
Shortcuts

Credit card payments

Quicker credit card payments
Show Available

not all shown

Show Available not showing all sites
Site Details

Meter readings

Fixing an electric meter reading
Site types

color-coding on Rack

Coloring empty sites for holidays and site type
Sites

Attribute fields

Selecting a Handicapped site for a reservation

Availability by special fields

Room Availability Based on Pets

Confirmation letter text

Putting different text on confirmation letters

hiding from the Rack or other reports

Hiding some sites from the Rack

making unavailable

Making multiple dates unavailable at once

Marking for special use

Marking sites for special use

Max rig length

Selecting sites by rig length

Pet/Non-Pet availability

Room Availability Based on Pets

Printing a list of available sites

Rack order

Raw Data Table

Getting a history report for a site

Reporting all reservations

Rerranging

Making use of sites when the annual leaser is away

Re-using when annual leasor is away

Rig length limitation

Rig Size is not limiting the sites shown

Swapping

Swapping sites when nothing is available

Without numbers

Handling non-site rentals like storage

Copying field to many sites

Blocking sites for many days at once

Multiple sites

Handling non-site rentals like storage

Unavailable dates

Blocking sites for many days at once
SMTP

Setup blind copies

Tracking E-mail confirmations sent

Error reply

SMTP E-mail error mesages

Security software conflicts

Neworking issues, Norton Firewall
Spamming (avoiding)
Software for E-mailing to Your Customer List
Special events

Noting on empty sites

Marking sites for special use
Split reservations
Making a new reservation that moves during the stay

Creating on separate sites

Creating split reservations on separate sites

Fixing incorrect split

Fixing an incorrect Split

re-combining

Re-combining split reservations

Switching linked masters

Switching linked masters on split reservations

Wrong site on receipt

Split reservation receipts, wrong site
Splitting reservations
Are you using right-click effectively?
Fixing lost transactions after a split
How to un-split a reservation
Spyware blockers
Neworking issues, Norton Firewall
Storage sites
Handling non-site rentals like storage
Sub-member linking
Linked members staying different lengths of time
Support
Support updates -- Daylight Savings Time - or not!

General computer help

Computer Tech Support Services

Weekends

Tech support on weekends
Swapping Sites
Swapping sites when nothing is available
Synchronization problems
Solving network synchronization troubles
Synchronized reservations

turning off linking

Turning off the Reservation Linking

- T -

Tab View

Advanced site selection

Advanced site selection in tab views

Access levels

Changing access levels for Tab Views

Adding # of Nights column