An issue has been found with the handling of online reservation requests from Reservation Friend, in particular when more than one site is reserved by the same person. They come in as separate requests, but because their ID is the same Campground Master will think one is a duplicate (already processed).
However you can fix this by adding a couple parsing rules so that the site number is added to the order number parsed into the "Unique ID" field.
Go into Maintenance / Online Setup / Online Reservation - Parsing Sets, and Edit the parsing set definition that's there for Reservation Friend.
Add these two rules (or better yet, Insert them *after* the existing 2 rules for the field Resv:Resv_Online_Request_ID, about the 6th line -- click on the Resv:Resv_Status field and then click Insert Rule):
1st rule:
Where to look: Anywhere in the text
Parsing action: Set Field to a fixed value (always)
Set Value to: -
(yes that's just a minus sign, as a separator)
Field descriptor: Resv:Resv_Online_Request_ID
Append to any previous text in the same field: YES (checked)
2nd rule:
Where to look: Anywhere in the text
Parsing action: Extract Field Value
Text before field: spacedescription:
Text after field: \r
Field descriptor: Resv:Resv_Online_Request_ID
Append to any previous text in the same field: YES (checked)
Trim an extra leading and trailing spaces: YES (checked)
Make sure that the field descriptor is typed correctly (it should look exactly like the ones already in there on lines 4 and 5), and that the "Text before field" is exactly as typed (it should be same as text in the previous rule for Resv:Resv_Online_Friend_Site, on line 3). Also make sure you use the correct slash character in the "Text after field".
That should fix it, but also be aware that any prior request E-mails retrieved again or re-processed now will appear as new even if they've been processed before, since the unique ID's will look different -- so clear out your E-mail box and "Delete all Downloaded Requests" to avoid re-processing old ones.