Campground Master ™
Reservation software for RV parks and campgrounds
by Cottonwood Software

 

 

 

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"Once again, I can't thank you enough for your outstanding support. I know I've said this before, but truly your response time is amazing... You really have a great product. I can't say enough about it!"
More comments...

  		   

Getting Support

We pride ourselves in friendly and professional service both before and after the sale. Whether you have questions about the software or need technical support, we will do our best to accommodate you. Your phone calls and E-mails will most likely be handled by the engineer who designed the program. We care about your concerns and will do our best to resolve them. Take a look at what some of our customers say about our support on the customer comments page.


All customers get free support by phone or E-mail, 7 days a week.

We've found that our customers quickly learn to use Campground Master on their own and require very little support.   As a result we're able to offer free software support for anyone who needs it. You'll get prompt service by someone who is an expert in every aspect of the software, able to walk you through any operation.

Phone support is available from 8:00AM to 6:00PM (Arizona time). If you need urgent support after hours, please leave a message indicating the nature of the problem and an on-call person will get back with you as soon as possble.

E-mail:
Phone: 1-877-414-8384 (toll-free voice mail and FAX)
1-913-522-0717 (direct line, 7 days a week).


What's included with our free support:
  • Installation assistance
  • Database setup assistance and suggestions
  • A review of your setup to pinpoint problems and/or suggest optimizations
  • Help with program functions
  • Problem resolution
  • The opportunity to shape future versions of the program with your feedback
  • A free newsletter with tips for using the software.

Is there a limit to the free support?

If you need help years down the road, don't worry -- we never charge for answering questions about functionality or for resolving problems with the current version. (We'll also support older versions as long as the issue is solvable with the old version.)

 
Frequently Asked Support Questions (Newsletter)

Our newsletter, issued 2 or 3 times each month, also serves as a user forum and knowledge base resource. For a reference to common support issues and their answers, refer to the Articles by Category link below.

If you're not receiving our newsletter, be sure to subscribe with your current E-mail address. You're welcome to subscribe even if you're not a customer!

 
Other Helpful Support Links





 
Limitations of free support

While we pride ourselves in the depth and availability of our free support, which goes far beyond even the paid support available with most software companies, we must make certain reasonable disclaimers.

We will do our best to answer any questions and solve operational problems, and provide limited training on functions of our software. However we would have to charge an extra support fee to provide extensive configuration services or comprehensive training, or provide support for basic Windows functionality, 3rd-party software, or hardware not purchased from us.

Free support applies only to the original purchaser or licensee of the software. If your business changes ownership, management or primary software users, and such a change results in us instructing the new users in the basic functionality or setup, then we may require a new license to be purchased in order to continue support.






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All Rights Reserved.