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| Newsletter #1 (May 22, 2005) |
| Contents |
| What's New |
| Rate Setup Examples |
| Q & A |
| How long is the Notes field |
| Changing "Normal RV", etc to something else |
| Tech support on weekends |
| Occupancy and Availability reports incorrect |
| Printing 2 Ticket Forms on one page |
| Tips & Techniques |
| How to keep duplicate credit card charges from being rejected |
| How to avoid duplicate credit card charges |
| How to quickly select dates for short-term stays |
| How to rearrange sites on the Rack |
| Miscellaneous |
| See your park from space! |
| Newsletter #2 (May 26, 2005) |
| Contents |
| What's New |
| Friend Communications support |
| Integrating the Vacancy Grid with your reservation form |
| Q & A |
| POS - Some items not showing up |
| Rates for holidays |
| Showing "Room" instead of "Site" |
| Ticket form missing the guest signature |
| Feedback |
| Reader Comments |
| Tips & Techniques |
| Showing underlines for hot-keys in XP |
| How to handle key deposits |
| What to do if Campground Master won't start |
| Attachments |
| Sample Javascript to insert form values (copy) |
| Newsletter #3 (June 2, 2005) |
| Contents |
| What's New |
| Web form example with parsing rules |
| Zip and Postal Code entry |
| Q & A |
| POS monthly sales report |
| Printing the Rack |
| Reports with the Rate Code |
| Will Rates changes affect all reservations? |
| Free stays show past due |
| Rates entry for 7th day free |
| Feedback |
| Reader Comments |
| Tips & Techniques |
| Getting clickable links in confirmation letters |
| Keeping a customer deposit or overpayment for future stays |
| Newsletter #4 (June 9, 2005) |
| Contents |
| What's New |
| Open the cash drawer automatically without printing |
| Feedback |
| Receipt printer running slow |
| Receipt printer not moving paper up far enough |
| SMTP E-mail error mesages |
| Correcting previous meter readings |
| Merchandise sales |
| Changing Additional Notes on the Ticket Form |
| Reader Comments |
| Tips & Techniques |
| Creating a list of customer's E-mails |
| Copying Campground Master to another computer |
| Newsletter #5 (June 20, 2005) |
| Contents |
| Feedback |
| Neworking issues, Norton Firewall |
| Q & A |
| Missing pages on a report |
| Back-dating transactions |
| Housekeeping report with names |
| Quickly printing window tags for all arrivals |
| Checking out multiple at once |
| Tips & Techniques |
| Changing Font Size for Reports |
| Newsletter #6 (June 30, 2005) |
| Contents |
| Q & A |
| Show Available not showing all sites |
| Showing the year on receipts |
| Negative totals for transactions |
| Preventing reservations on past dates |
| Changing synchronized to non-synchronized |
| Tips & Techniques |
| Canceling a reservation that's already checked in |
| Using a 'Fill' indicator on the map |
| Newsletter #7 (July 11, 2005) |
| Contents |
| Q & A |
| Entering laundy or other misc. receipts |
| Multiple groups on one site |
| Speeding up check-outs with transactions |
| Re-combining split reservations |
| Tips & Techniques |
| Printer Recommendations |
| Tips of the Day |
| Newsletter #8 (July 21, 2005) |
| Contents |
| Q & A |
| Hiding some sites from the Rack |
| Fixing a checked out reservation |
| Find and fix reservations with missing How-Heard info |
| Tips & Techniques |
| Creating split reservations on separate sites |
| Reporting the amount of taxable sales and tax collected |
| Newsletter #9 (Aug 1, 2005) |
| Contents |
| Q & A |
| Checking out early (without a refund) |
| Entering credit card information without a payment |
| Entering the credit card security code (CVV2 or CVC) |
| Tips & Techniques |
| Printing a report of reservations made each day |
| Making multiple dates unavailable at once |
| Newsletter #10 (Aug 11, 2005) |
| Contents |
| What's New |
| Friend Communications format change |
| Q & A |
| Showing all transactions an operator made |
| Changing the colored weekend columns |
| Showing the unpaid status on Map indicators |
| Changing the default reservation type |
| Handling non-site rentals like storage |
| Tips & Techniques |
| Recovering from a corrupt or missing database |
| Newsletter #11 (Aug 22, 2005) |
| Contents |
| What's New |
| Q & A |
| Adding notes to the Ticket Form receipt |
| Adding E-mail and phone information to receipts |
| Showing longer names on the Rack |
| Allowing clerks to refund partial stays |
| Tips & Techniques |
| Increasing rates for next year |
| Newsletter #12 (Sept 10, 2005) |
| Contents |
| Q & A |
| Reporting annual receipts |
| Reporting the amount received for each site |
| Showing detailed transaction amounts for reports |
| Changing the Check-In and Check-Out Times |
| Adding printed memos to Auto-Rates |
| Auto-printing POS receipts only for credit card sales |
| Tips & Techniques |
| Using a network client offline for extended periods |
| Printing single labels on a Dymo label printer |
| Miscellaneous |
| Is your park Satellite Friendly? |
| Newsletter #13 (Sept 22, 2005) |
| Contents |
| Q & A |
| Hiding the site number on confirmations |
| Are credit card details secure? |
| Getting to transactions on a linked reservation |
| Selecting a Handicapped site for a reservation |
| Rig Size is not limiting the sites shown |
| Faster check-outs with a hot-key |
| Tips & Techniques |
| Showing all customers with a balance due |
| Limiting a workstation to Point of Sale use |
| Handling POS sales for items without bar codes |
| Miscellaneous |
| Computer Tech Support Services |
| Newsletter #14 (Oct 20, 2005) |
| Contents |
| What's New |
| Top 5 Networking Errors |
| Q & A |
| Reporting daily receipts |
| "Virtual Memory Too Low" message |
| Split reservation receipts, wrong site |
| Export to Web, fixing the Park name |
| Correcting a previous meter reading |
| Error when restoring from floppies |
| Tips & Techniques |
| Moving sites without splitting |
| Rates for monthly add-on charges |
| Finding cancelled reservations |
| Miscellaneous |
| Internet Explorer Auto-complete Security |
| Newsletter #15 (Oct 28, 2005) |
| Contents |
| What's New |
| Firewall Configuration for Networking |
| Q & A |
| Clerk Can Cancel a Completed Sale |
| Room Availability Based on Pets |
| Using Discount Fields for Other Things |
| Special One-time Discounts |
| Tips & Techniques |
| Getting a List of Advance Deposits |
| Listing Customers With Credits |
| Miscellaneous |
| Software for E-mailing to Your Customer List |
| Newsletter #16 (Nov 10, 2005) |
| Contents |
| What's New |
| Use a 3" receipt printer for small receipts |
| Q & A |
| Disabling the meter reading options |
| Automatic capitalization of names |
| Select a site by typing the site number |
| Backup files won't accept the date |
| Disabling the credit card information |
| Tips & Techniques |
| Mailing List for last season's campers |
| Canceling after Checked Out |
| Newsletter #17 (Nov 21, 2005) |
| Contents |
| Q & A |
| Reservation shows unpaid (red) on the Rack |
| Deleting the Demo |
| Entering "Paid Out" transactions |
| Rack is starting on an old date |
| Tips & Techniques |
| Carrying the Rack dates into New Reservation |
| How to set up a Map (a brief overview) |
| Using a Zip drive for backup |
| Miscellaneous |
| Web site services |
| Newsletter #18 (Dec 7, 2005) |
| Contents |
| Q & A |
| Switching linked masters on split reservations |
| Reporting POS sales separate from rentals |
| Avoiding tax on certain fees |
| Looking up customers by phone number |
| How to do an "on account" sale |
| Printing all customers by record ID |
| Tips & Techniques |
| Resolving "Workstation already in use" network errors |
| Blocking sites for many days at once |
| Newsletter #19 (Jan 2, 2006) |
| Contents |
| What's New |
| New Diner's Club / Mastercard rules |
| Q & A |
| Deleting Expense and Misc Income Transactions |
| Viewing manually entered credit card info |
| Changing rates for the new year |
| Charges don't stay in when doing a confirmation |
| Tips & Techniques |
| Report the number of reservations last year |
| Networking - How to set up a static IP address |
| Newsletter #20 (Jan 22, 2006) |
| Contents |
| Q & A |
| Why can't I select "Propane"? |
| How can I get it to remember by database? |
| Finding out when Monthlies are due to pay |
| Changing "Receipt #" on invoices |
| Sorting unassigned reservations by date made |
| Changing "My Park" on the web vacancy grid |
| Tips & Techniques |
| Handling different numbers of digits on meters |
| Newsletter #21 (Mar 11, 2006) |
| Contents |
| Q & A |
| Searching by Confirmation number |
| Changed field name but dialog label didn't change |
| Checking out a customer with a balance |
| Clearing a site due to early departure |
| Receipts with running totals |
| Tips & Techniques |
| Handling Gift Certificates |
| Handling special-case rates |
| Putting different text on confirmation letters |
| Miscellaneous |
| Networking through a dynamic internet IP address |
| Newsletter #22 (Apr 10, 2006) |
| Contents |
| What's New |
| Networking errors caused by WinSock problems |
| Reservation Friend correction |
| Q & A |
| Alphabetical listing of all customers |
| Pre-dating transactions and previous customer balances |
| Entering credit card payments without processing |
| Printing the credit card number on receipts |
| Entering payments of two different types |
| Changing the customers in group reservations |
| Tips & Techniques |
| Disabling the login prompt |
| Quicker credit card payments |
| Newsletter #23 (May 13, 2006) |
| Contents |
| What's New |
| Online Reservations and Norton |
| Q & A |
| The Save button is always greyed out |
| Reporting people with deposits due |
| Reporting all reservations for the season |
| "No Site" cells on the Rack |
| Cleaning up cancelled reservation charges |
| Checking out with a balance |
| Tips & Techniques |
| Avoiding $0 charges for add-on rates |
| Partial refunds to a credit card |
| Newsletter #24 (June 21, 2006) |
| Contents |
| Q & A |
| Advanced site selection in tab views |
| Getting rid of "No Site" for Waiting Lists |
| Installing a new printer |
| Deleting some sites from a group |
| Linked members staying different lengths of time |
| Tips & Techniques |
| Are you using right-click effectively? |
| Adding multiple sites as non-synchronized |
| Resolving customer balances not matching reservation balances |
| Newsletter #25 (Aug 1, 2006) |
| Contents |
| Q & A |
| Printing in Landscape Orientation |
| Sorting Waiting Lists by Date Added |
| Keeping Reservation Notes separate from Customer Notes |
| Seeing/adding auto-charges for all future reservations |
| Swapping sites when nothing is available |
| Tips & Techniques |
| Receipts by Category report adjustments |
| Restoring from an old backup on purpose |
| Adding a column to the Rack View |
| Adding fields to the Arrivals tab view |
| Newsletter #26 (Aug 27, 2006) |
| Contents |
| What's New |
| RV Park Reviews -- See what others think |
| Campground Master for Hand-helds |
| Synchronize your Time Zones |
| Beware of credit card company claims |
| Q & A |
| Showing more dates in the Rack |
| Printing a list of available sites |
| Miscellaneous refunds from the cash drawer |
| Owners can't be checked in |
| Tips & Techniques |
| Color-coding the Sites on the Rack |
| Forcing Reservation fields to be filled in |
| Showing a "Rules" prompt when making a reservation. |
| Showing Reservation Notes upon check-in |
| Newsletter #27 (Sep 25, 2006) |
| Contents |
| Q & A |
| Transaction Categories for Taxes |
| Reporting by Rate type |
| Getting back to the Transactions detail |
| Splitting a payment between payment methods |
| "Balance" report showing strange dates |
| Tips & Techniques |
| Using Purge to shrink the database |
| Keeping operators from closing the program |
| Inventory report with total cost/value |
| Adding right-click menu items for +1W and +1M |
| Adding new fields to the Customer Details dialog |
| Newsletter #28 (July 19, 2007) |
| Contents |
| What's New |
| Windows Vista Compatibility |
| Expression text parsing change in version 4.2 |
| Optimization for busy POS environments |
| Q & A |
| Viewing the full credit card number |
| Printing only some transactions |
| Re-using a CD-RW for backup |
| Removing unused receipt formats |
| Marking sites for special use |
| Printing labels in Last Name order |
| Getting a history report for a site |
| How to keep from entering Customer Transactions |
| How to find a reservation by phone number |
| Changing the access level for printing tab views |
| Tips & Techniques |
| Making use of sites when the annual leaser is away |
| Credit card "swiped" vs "non-swiped" fees |
| Automatic logout after 10 minutes |
| Adding check-date fields to dialogs |
| Adding custom pick-lists to dialogs |
| Removing information from receipts |
| Color coding special reservation types |
| Adding special reservation validations |
| Newsletter #29 (Feb 4, 2008) |
| Contents |
| What's New |
| The Newbie Club |
| Q & A |
| Cashing a customer's check |
| Recording a customer's credit card |
| Entering credit card security codes |
| Moving the database to public documents |
| Changing the First Night after check-in |
| Adding options like 50A to New Reservation |
| Deleting old Operators |
| Tips & Techniques |
| Making a new reservation that moves during the stay |
| Automatic logout after 10 minutes, revisited |
| Coloring the Rack dates for holidays |
| Newsletter #30 (Mar 24, 2008) |
| Contents |
| What's New |
| How good is your backup process? |
| Receipt Printer and Cash Drawer Setup |
| Fixing Webervations upload errors |
| Q & A |
| Changing customer field names |
| Using the demo to train people |
| Some taxes missing on Discounts |
| Viewing checked-out reservations on the Rack |
| Adding first names to transaction reports |
| Misc. Income not on Shift Report |
| Receipt transactions overwriting the bottom text |
| Tips & Techniques |
| Showing Reservation Details before check-in |
| Opening an old backup for review |
| Forcing How-heard to be filled in |
| Adding a logo to your receipts |
| Newsletter #31 (May 24, 2008) |
| Contents |
| What's New |
| Version 4.3.3 released |